Frequently Asked Questions

Below FAQ are some common concerns of our customers, if you have other questions,
please just send it to products@muipet.com

Standard Shipping (USA) Free U.S. shipping with order > $35 US$4.95 standard U.S. shipping (3-7 business days) Standard Shipping (Worldwide) Starting at US$9.95 Standard Shipping (3-7 business days) General Shipping info Please allow an additional 1-2 days for packing and processing We ship our product from our Portland warehouse Taxes and Duties For international shipments to the following regions: Europe, South America, Canada, Middle East, and Africa, they may be subject to import duties, taxes, and other fees by the destination country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. You are responsible to pay for these fees. Please contact your local customs office for more information.

We've designed and sourced materials to make our products durable and long-lasting. All our products are protected by a limited one-year warranty. Email us at products@muipet.com if your product is not performing as it should within one-year of purchase.

Our policy lasts 30 days. After 30 days since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product:
1) Send us an email - products@muipet.com
2) You will be asked to provide a receipt or proof of purchase
3) Mail your product per the email instruction
4) Once product is received & inspected, and refund is approved, your purchase will be refunded

HAVE A QUESTION? SEND US A MESSAGE AT products@muipet.com

To initiate returns, please contact products@muipet.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at products@muipet.com

Yes, We designed the carabiner attachment to work on any D-ring on any collar or harness.

MUi leash works best for medium and large dogs (~25 lbs to 120 lbs). A small dog leash will be in our future product line.

Yes. The dual-hook system is a strong latch on its own. Use it like any other leashes.

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