Skip to content
FAQ
Yes, all toys are top-rack dishwasher safe.
2. Do you offer wholesale?
Love what we're about and have a retail or online store? If so, we'd love to talk with you. For a wholesale pricing sheet or any other information, please email products@muipet.com
3. Do I qualify for an exchange?
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at products@muipet.com
4. How do I initiate a return?
To initiate returns, please contact products@muipet.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. What is our returns / exchanges policy?
Our policy lasts 30 days. After 30 days since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product:
1) Send us an email - products@muipet.com
2) You will be asked to provide a receipt or proof of purchase
3) Mail your product per the email instruction
4) Once product is received & inspected, and refund is approved, your purchase will be refunded
HAVE A QUESTION? SEND US A MESSAGE AT products@muipet.com
6. What is our warranty policy?
We've designed and sourced materials to make our products durable and long-lasting. All our products are protected by a limited one-year warranty. Email us at products@muipet.com if your product is not performing as it should within one-year of purchase.